Archive for February, 2014

Founder Meetups in Birmingham

Startup founders can often become quite isolated. That they are required to appear optimistic and up beat to employees, investors, potential customers and the press. Meanwhile their family and friends probably have no experience of starting their own business and, as much as they may want to, they cannot relate to many of the challenges […]

Where Customer Service Goes to Die

“Sorry to bother you…”, the email from my client began. It was Monday morning, and I knew the company this person worked for always had conference calls with their customers on a Monday. No doubt she was prepping for a difficult one. The email went on, “but could you help us with the query below?” […]